Design
Designing legal apps clients and paralegals can actually use
May 1, 2026 · 6 min read
Legal products fail on legibility, error recovery and the delegate relationship far more often than on features.
There are two users, always
Legal client app development is really delegate software. The person holding the phone half the time is a paralegal or co-counsel two states away, and the product has to serve both without either feeling surveilled or sidelined.
What we change
Small, unglamorous decisions carry adoption here.
- Dynamic Type support to the largest sizes, tested — not merely enabled
- Targets no smaller than 48pt, with generous spacing between destructive and safe actions
- Every error recoverable in one step, with plain language and no jargon
- Explicit, revocable delegate permissions the client controls
- A phone-call path that never disappears behind a chat widget
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